The terms under which Elevex LLC issues refunds and processes cancellations — for professional services, and for the Excel workbooks sold on this site.
1.1 This Refund and Cancellation Policy (this "Policy") describes the terms under which Elevex LLC, a Florida limited liability company ("Company," "we," "us"), issues refunds and processes cancellations for professional services engaged by clients, and for digital products purchased from us ("you" or "Client").
1.2 This Policy is incorporated by reference into our Terms and Conditions and applies to every Master Services Agreement (MSA) and Statement of Work (SOW) executed with Elevex LLC unless the SOW expressly provides otherwise, and to every purchase of a digital product described in Section 3.
2.1 Elevex LLC provides customized professional services — including marketing, public relations, restaurant consulting, and web development. These services are performed to your specification, cannot be resold or reused, and are considered custom work for the purpose of consumer protection statutes.
2.2 As custom professional services, our engagements are generally non-refundable once work has commenced, subject to the specific rights and exceptions described below.
2.3 This Section describes our services. Digital products — the Excel workbooks sold at elevexmedia.com/restaurants/tools — are not services; refunds for them are governed by Section 3 of this Policy, and their licence terms by our Terms and Conditions.
3.1 What this section covers. Elevex LLC also sells ready-made spreadsheet workbooks — the calculators published at elevexmedia.com/restaurants/tools — either individually or as packs ("Workbooks"). Workbooks are digital products, not professional services: this Section governs refunds for them instead of Sections 4 through 7. What you are licensed to do with a Workbook, and the limits of its use, are set out in Section 3 of our Terms and Conditions. Where this Section conflicts with another part of this Policy, this Section controls for Workbook purchases.
3.2 Inspect before you buy. A live demo of every Workbook is published on the product page, showing its working tabs filled in with example figures. You are expected to open the relevant demo before ordering. We provide it precisely so that no purchase is made unseen.
3.3 Sales are final. Because a Workbook is delivered in full at the moment of delivery and cannot be returned or recalled, Workbook purchases are non-refundable once the file has been sent. Changing your mind, buying the wrong Workbook, or finding that you do not have time to use it are not grounds for a refund.
3.4 Defective delivery. Section 3.3 does not apply where the Workbook is defective. If the file will not open, its formulas are broken, or a Workbook other than the one ordered was sent, notify us within 14 days of delivery at hello@elevexmedia.com and we will, at our option, repair or replace the file or refund the purchase in full.
3.5 Re-delivery. If you lose the file, we will send it again at no charge for as long as we continue to hold it. Please keep your own copy: we do not undertake to retain Workbooks indefinitely.
4.1 Non-Refundable Deposits. Deposits paid to reserve capacity, initiate a project, or trigger the kick-off phase are non-refundable once work has commenced. The deposit compensates us for scheduling, resource allocation, and initial discovery.
4.2 Deposits Before Kick-off. If you paid a deposit but the kick-off meeting has not yet occurred and no work product has been delivered, you may cancel the engagement and receive a refund of the deposit minus a non-refundable administrative fee of 15% or USD 500, whichever is greater, to cover onboarding costs.
4.3 Monthly Retainers. Retainer fees are billed in advance for a monthly service period. Unused retainer hours do not roll over to subsequent months and are not refundable. Cancellation of an ongoing retainer requires 30 days' written notice; the retainer for the notice period remains payable.
5.1 For projects billed by milestone (as set out in an SOW), payments made for milestones already completed and delivered are non-refundable.
5.2 If you cancel a project mid-milestone, we will invoice you for work performed up to the cancellation date, prorated based on the percentage of the milestone completed. Any credit balance will be refunded within 30 days.
6.1 Notice of Cancellation. Cancellation must be submitted in writing to hello@elevexmedia.com with the subject line "Cancellation Notice" and must include your name, project name, and effective date of cancellation.
6.2 Effective Date. Cancellation takes effect on the date we acknowledge receipt of your written notice. Fees accrued up to the effective date remain payable.
6.3 Ongoing Retainers. Cancellation of a monthly retainer requires 30 days' advance written notice.
7.1 We reserve the right to cancel an engagement in the following circumstances:
7.2 In the case of Company cancellation, fees for work already performed remain payable. Fees for future milestones not yet started will be refunded within 30 days.
8.1 Before initiating a chargeback with your bank or card issuer, you agree to first contact us in writing at hello@elevexmedia.com and attempt to resolve the dispute in good faith within 30 days.
8.2 Chargebacks filed without prior good-faith contact will be contested. If a chargeback is filed for work that has been delivered or a service performed in accordance with the SOW, we reserve the right to pursue collection of the disputed amount and any associated chargeback fees.
9.1 Approved refunds will be issued to the original payment method within 10 business days of approval. Depending on your bank, it may take an additional 5–10 business days for the refund to appear on your statement.
9.2 Refunds are issued net of any transaction fees imposed by our payment processor (typically 3% for card payments). These fees are not recoverable and will be deducted from the refund amount.
10.1 Nothing in this Policy limits any non-waivable statutory refund right you may have as a consumer under applicable state or federal law, including the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.).
10.2 If you believe you are entitled to a refund not addressed by this Policy, contact us at hello@elevexmedia.com to discuss.
11.1 We may update this Policy from time to time. Material changes will apply prospectively — the Policy in effect on the date of your SOW execution governs that specific engagement. Continued use of our services after a change constitutes acceptance for future engagements.
For all cancellation and refund matters:
Elevex LLC — Attn: Client Services
7901 4th St N STE 300, St. Petersburg, FL 33702, USA
Email: hello@elevexmedia.com
Last updated: September 1, 2026
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