Acceptable Use Policy

1. Scope

1.1 This Acceptable Use Policy (this "Policy") governs your use of the ElevexMedia client portal at elevexmedia.com/portal (the "Portal"), operated by Elevex LLC ("Company," "we," "us").

1.2 This Policy applies in addition to our Terms and Conditions and Privacy Policy. Where a Master Services Agreement (MSA) is in place, the MSA governs the commercial relationship; this Policy governs use of the Portal itself.

1.3 By accessing the Portal, you agree to this Policy. If you do not agree, do not use the Portal — you may continue working with us by email instead.

2. What the Portal Is For

2.1 The Portal exists so that everything on your engagement lives in one place instead of scattered email threads. Through it you can:

• send and receive messages about your engagement, with file attachments;
• complete your onboarding questionnaire;
• view and download invoices;
• review and sign completion acts;
• access documents shared with you and sign those requiring your signature;
• view your action plan and deliverables;
• update your own profile and contact details.

2.2 The Portal is a working tool for a specific engagement. It is not a general file storage service, a backup location, or a communications platform for matters unrelated to our work together.

3. Your Account

3.1 One account, one person. Your account is personal to you. Do not share your login credentials. If someone else on your team needs access, ask us and we will set them up properly.

3.2 Keep it secure. You are responsible for activity carried out under your account. Tell us promptly if you believe your account has been accessed by someone else.

3.3 Accuracy. Keep your contact details current. We use them to reach you about invoices, documents awaiting signature, and time-sensitive matters.

4. File Uploads

4.1 Limits. The following limits apply to attachments:

Limit	Value
Maximum size per file	25 MB
Maximum files per message	10
Maximum total size per message	50 MB
Accepted file types	Documents (PDF, Word, Excel, PowerPoint, text, CSV), images (JPG, PNG, GIF, WebP, HEIC, SVG), archives (ZIP, RAR, 7z)

4.2 Executable files are rejected. Programs and scripts — including .exe, .bat, .js, .ps1, .jar and similar — are blocked automatically, regardless of how the file is named. If you need to share code, use an archive or a repository link.

4.3 Large files. If you need to send something larger than the limits above, tell us in a message and we will agree on a suitable method.

4.4 Your responsibility for what you upload. You confirm that you have the right to share the material you upload, and that doing so does not breach a confidentiality obligation you owe to someone else. We cannot verify this for you.

5. Prohibited Uses

5.1 You must not use the Portal to:

• upload malicious code, or anything designed to disrupt or gain unauthorised access to systems;
• attempt to access another client's data, or any part of the Portal not intended for you;
• probe, scan, or test the security of the Portal without our prior written authorisation;
• upload material that infringes someone else's copyright, trademark, or other rights;
• upload unlawful, defamatory, harassing, or obscene material;
• share personal data of third parties beyond what is necessary for the engagement — and where such data is shared, only in accordance with our Privacy Policy and any applicable Data Processing Agreement;
• use automated means to extract data from the Portal;
• resell, sublicense, or provide access to the Portal to any third party;
• use the Portal for anything unrelated to your engagement with us.

6. Confidentiality Works Both Ways

6.1 Material we place in the Portal — audits, action plans, methodologies, specifications — is our confidential work product, prepared for you. Do not share it outside your organisation without our written consent.

6.2 Where a Mutual Non-Disclosure Agreement is in place, its terms apply to information exchanged through the Portal in the same way as to any other channel.

7. Availability and Changes

7.1 We aim to keep the Portal available, but we do not guarantee uninterrupted access. Maintenance, updates, and occasional downtime are expected.

7.2 The Portal is provided as a convenience alongside our services. If it is unavailable, we will continue working with you through other channels — availability of the Portal is not itself a deliverable.

7.3 We may add, change, or remove Portal features. Where a change materially affects how you use it, we will tell you.

8. If This Policy Is Breached

8.1 Depending on what happened and how serious it is, we may:

• remove the material in question;
• ask you to stop and explain why;
• suspend access to the Portal, for your account or your organisation;
• terminate Portal access entirely;
• where required, report the matter to the relevant authorities.

8.2 Proportionality. For anything other than a serious or deliberate breach, we will contact you first. Suspension without notice is reserved for cases where continued access presents a genuine risk — for example, a compromised account or an active security threat.

8.3 Effect on the engagement. Losing Portal access does not by itself terminate our services or your payment obligations. Those are governed by the MSA and the applicable Statement of Work.

9. Data Retention

9.1 Material in the Portal is retained in accordance with Section 7 of our Privacy Policy.

9.2 The Portal is not a backup service. Keep your own copies of anything you need to retain — we are not responsible for material you have not stored elsewhere.

10. Changes to This Policy

10.1 We may update this Policy. Material changes will be communicated through the Portal or by email, and the "Last updated" date below will change.

10.2 Continued use of the Portal after a change means you accept the updated Policy.

11. Questions

If anything here is unclear, or you are not sure whether something is allowed, just ask — the quickest way is a message inside the Portal.

Elevex LLC
7901 4th St N STE 300, St. Petersburg, FL 33702, USA
Email: hello@elevexmedia.com